6 Sample Letters to Customers – Microsoft Word Templates

There are 6 different formal letters included, each one to send to your clients for a different occasion. Below is an explanation of each letter.

What is a Functional Design Specification?

USWriter explain that the stage at which the supplier, in conjunction with the user, develops the Functional Specification, showing what functions are to be provided to meet the user’s requirements, stating what resources will be required, and providing the agreed basis of the system design.

10 Ways to Improve Your Requirements

Here are 10 of the best articles on how to write requirements for software development projects. Developing Requirements for Technology-Driven Products (.pdf 88kB) Discover ways to avoid the problems of 1) failing to define your product requirements up-front and 2) failing to adequately manage the maturation of the enabling technologies needed.

Functional Design Specification (FDS)

Image by Ivan Walsh via Flickr A Functional Design Specification (FDS) is a document used by companies in a pre-development phase to translate all notes, concepts, and scope into a complete requirements document. The document can include anything from flowcharts, screenshots, and wire frames.

Release Notes Template | Instant Download

This Release Notes templates includes 17 pages of material including sections on Changes to Release Notes, Scope, System Requirements, New Features, Dropped Features, Fixed Issues, Hotfixes, Known Issues, Limitations & Restrictions, Caveats, and Deployment Instructions.

Concept of Operations Template

The Concept of Operations document (CONOPs) describes the purpose of a proposed system, the environment in which it will be operated, how it will be used, roles and responsibilities of users, resources required for its implementation, and other information project stakeholders will need to fund the proposed system.

Software Development, Database Selection Form

Image via Wikipedia Ganthead offers this Database Selection Form to help you select the right database for your project.

Control Property Matrix for User Interface

Ganthead offers this Control Property Matrix that helps “define how the controls will function, their default values and acceptable value ranges, and whether they can be edited.”

Security Plan Template

The Security Plan ensures that each employee knows the security boundaries and what the penalties of overstepping those boundaries will be. Use this template to:

Statement of Work

A Statement of Work (SOW) is a narrative description of the deliverables or services required to fulfill a contract. The Statement of Work specifies requirements at high-level. When an organization wishes to have work done, it produces a SOW, possibly as part of a Request for Proposal. Vendors (i.e. prospective contractors) respond to this with Proposals.

Service Level Agreement (SLA) Template

A Service Level Agreement (SLA) is a contract between a service provider and a customer that specifies, in measurable terms, the services the provider will deliver to the customer. SLAs are often provided by service providers such as outsourcing companies to establish the quality of service they will provide the customer, for example, availability (24 hours/day, 7 days/week and 99% during scheduled hours), performance (response time for 98% queries in 1 minute), and timeliness.

Risk Management Plan Template

The Risk Management Plan is used to identify, evaluate and prioritize risks. The Risk Manager uses this information to prepare mitigation actions and contingency plans in order to counteract the potential impacts these risk may have on the project’s success.

Release Notes Template

This Release Notes templates includes 17 pages of material including sections on Changes to Release Notes, Scope, System Requirements, New Features, Dropped Features, Fixed Issues, Hotfixes, Known Issues, Limitations & Restrictions, Caveats, and Deployment Instructions.

Interface Control Document

An Interface Control Document (ICD) describes the relationship between system components in terms of data items and messages passed, protocols observed and timing and sequencing of events. Interface control documents are a key element of systems engineering as they define and control the interface(s) of a system, and thereby bound its requirements.

Functional Requirement Template

Use this Functional Requirement template to define functions in your software system and how the system must behave when presented with specific inputs or conditions. These may include calculations, data manipulation and processing and other specific functionality. A typical functional requirement has a unique name, number, summary, and a rationale.