10 ITIL Templates – MS Word

Looking for ITIL templates, such as SLAs and Change Request forms? We’ve found ten MS Word templates that you can download for free.

5 ITIL Tutorials

ITIL is the standard, like ISO, for managing information technology services. It consists of 5 volumes: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. ITIL is the most widely recognized approach to IT Service Management in the world. Adopting ITIL can offer users a range of benefits, such as improved:

  • IT services
  • Costs
  • Customer satisfaction
  • Productivity
  • Delivery of third party services

ITIL is designed to help organizations, in particular those with commitments to technical support and services, to develop and manage their IT more efficiently and cost effectively.

Here’s five tutorials on how to use get started and implement ITIL:

  1. What is ITIL? – ITIL is a set of detailed process guidelines, presented in a series of books, containing recommended best practices, workflow, templates, and terminology.
  2. ITIL/ITSM Assessment, Design, and Implementation – The ITIL/ITSM Implementation service provides proven ITIL process templates developed with other industry standards.
  3. How to Complete RFC and Release Docs – The templates used must are for the prioritisation process, which establishes the order in which change requests are managed.
  4. IT Service Management Subject Matter Expert – Most of the ITIL and ITSM Organizational Optimization and Business value added process integrations were performed across ITIL Service Support.
  5. Data Center Consolidation Program – Use this Agency Consolidation Plan Template for the following functions: processes agency-approved automated applications systems, affords time-sharing services to agency personnel, implement ITSM Best Practices.

10 ITIL MS Word Templates

I’ve found the following ten templates. All are free and are in .doc or .dot format.

  1. ITIL Infrastructure Library
  2. Availability Plan
  3. PID Template – Interdependencies (links) across ITIL processes
  4. Change Control Process – This document describes the process that is to be used for requesting and managing a Requirement Change
  5. Service Level Agreements – Standard templates are fundamentally the ITIL approach – i.e. an integrated set of processes and service targets.
  6. Root-Cause Analysis (RCA)
  7. Run Book Template
  8. Risk Management Plan Template – Before you begin filling out information in this template, update the leads and participates in the risk management process
  9. Service Catalog – SLM is the process of documenting and agreeing service targets in Service Level Agreements (SLA)
  10. Transition Plan Template – The Operations and Maintenance Transition Plan template is designed for the Review Process.


I hope this helps. If you have any problems or questions related to these ITIL templates, let me know.

Have you got these templates?