SLA Review Meeting Agenda Template

template-sla-review-meeting

Use the following template to review the status of your Service Level Agreement.

SLA Review Meeting Agenda

# Agenda Name Comments Action item assigned to
1 Meeting kickoff <Enter comments> <Enter person>
2 Previous period review <Enter comments> <Enter person>
2.1 Identify items on that went well <Enter comments> <Enter person>
2.2 Identify items that did not go well <Enter comments> <Enter person>
2.3 Changes to SLA <Enter comments> <Enter person>
2.4 Issues resolved <Enter comments> <Enter person>
2.5 Outstanding issues remaining to be resolved <Enter comments> <Enter person>
3 Review performance against the SLA <Enter comments> <Enter person>
3.1 Interest in different measurements <Enter comments> <Enter person>
3.2 Queries on performance and SLA breaches <Enter comments> <Enter person>
3.3 Explanations of SLA breaches <Enter comments> <Enter person>
3.4 Successes against the SLA <Enter comments> <Enter person>
3.5 Performance not meeting the SLA <Enter comments> <Enter person>
3.6 Additional requirements <Enter comments> <Enter person>
4 Review of current issues <Enter comments> <Enter person>
4.1 Increased downtime <Enter comments> <Enter person>
4.2 Increased business demand for the service <Enter comments> <Enter person>
5 Review of peripheral issues <Enter comments> <Enter person>
5.1 Changes in staff responsibility <Enter comments> <Enter person>
5.2 Contract issues <Enter comments> <Enter person>
5.3 Increases in call volumes to service desk <Enter comments> <Enter person>
5.4 New technology in IT or business <Enter comments> <Enter person>
5.5 New projects <Enter comments> <Enter person>
6 Requests For Change by business <Enter comments> <Enter person>
7 Requests For Change by IT <Enter comments> <Enter person>
8 Next Period Preview <Enter comments> <Enter person>
9 Review of next steps <Enter comments> <Enter person>
10 Schedule next meeting <Enter comments> <Enter person>

 

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