A Service Level Agreement (SLA) is a contract between a service provider and a customer that specifies, in measurable terms, the services the provider will deliver to the customer. SLAs are often provided by service providers such as outsourcing companies to establish the quality of service they will provide the customer, for example, availability (24 hours/day, 7 days/week and 99% during scheduled hours), performance (response time for 98% queries in 1 minute), and timeliness.
Entries Tagged as 'Roles and Responsibilities'
Service Level Agreement (SLA) Template
July 7th, 2009 · Comments Off · Business, Software Development
Tags:Agreement period·Backup and Recovery·Business Continuation·Expected Growth and Change·Logging Issues·Maintenance Continuity·Non-Scheduled Downtime·Performance Expectation·Periodic Review·Project Start-Up·Roles and Responsibilities·Schedule·Security·Service goals·Service Level Agreement·Service Provider Location·SLA·Terms and Conditions·Third Parties·Tracking Issues
Risk Management Plan Template
July 7th, 2009 · Comments Off · Business, Software Development
The Risk Management Plan is used to identify, evaluate and prioritize risks. The Risk Manager uses this information to prepare mitigation actions and contingency plans in order to counteract the potential impacts these risk may have on the project’s success.
Tags:Budget·Categorize Risk·Contractor Participation·Documenting Risks·Escalate Risks·Executing Action Plan·Impact Analysis·Lessons Learned·Monitoring & Control·Monitoring Trigger Events·Other Participants·Plan Contingency Activities·Project Office·Project Sponsor·Reporting Risk Status·Retiring Risks·Review Risk Analysis and Ranking·Review Risk v Risk Tolerances·Risk Acceptance·Risk Communications·Risk Identification·Risk Management·Risk Management Approach·Risk Management Plan·Risk Management Reports·Risk Plan·Risk Tracking·Risks Analysis·Roles and Responsibilities·Status Meetings·Techniques & Reports·template·Tools·Update Risk Log·Updating the Risk Log·Validating Risks
