SLA Review Meeting Agenda Template

Use the following template to review the status of your Service Level Agreement. SLA Review Meeting Agenda # Agenda Name Comments Action item assigned to 1 Meeting kickoff <Enter comments> <Enter person> 2 Previous period review <Enter comments> <Enter person> 2.1 Identify items on that went well <Enter comments> <Enter person> 2.2 Identify items that […]

10 ITIL Templates – MS Word

Looking for ITIL templates, such as SLAs and Change Request forms? We’ve found ten MS Word templates that you can download for free. 5 ITIL Tutorials ITIL is the standard, like ISO, for managing information technology services. It consists of 5 volumes: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. ITIL […]

Service Level Agreement (SLA) Template

A Service Level Agreement (SLA) is a contract between a service provider and a customer that specifies, in measurable terms, the services the provider will deliver to the customer. SLAs are often provided by service providers such as outsourcing companies to establish the quality of service they will provide the customer, for example, availability (24 hours/day, 7 days/week and 99% during scheduled hours), performance (response time for 98% queries in 1 minute), and timeliness.