<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Free Templates, Checklists, Forms for Microsoft Office &#187; SLA</title>
	<atom:link href="http://www.mysoftwaretemplates.com/tag/sla/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.mysoftwaretemplates.com</link>
	<description>Word, Excel and Visio templates for Office, Business, Sales &#38; Software Development</description>
	<lastBuildDate>Tue, 25 Oct 2011 18:44:39 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.2.1</generator>
		<item>
		<title>10 ITIL Templates &#8211; MS Word</title>
		<link>http://www.mysoftwaretemplates.com/software-development-ms-word-templates/itil-process/1311/</link>
		<comments>http://www.mysoftwaretemplates.com/software-development-ms-word-templates/itil-process/1311/#comments</comments>
		<pubDate>Mon, 24 Oct 2011 18:36:46 +0000</pubDate>
		<dc:creator>ivanwalsh</dc:creator>
				<category><![CDATA[Software Development]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Process]]></category>
		<category><![CDATA[SLA]]></category>
		<category><![CDATA[Templates]]></category>

		<guid isPermaLink="false">http://www.mysoftwaretemplates.com/?p=1311</guid>
		<description><![CDATA[Looking for ITIL templates, such as SLAs and Change Request forms? We&#8217;ve found ten MS Word templates that you can download for free. 5 ITIL Tutorials ITIL is the standard, like ISO, for managing information technology services. It consists of 5 volumes: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. ITIL [...]]]></description>
		<wfw:commentRss>http://www.mysoftwaretemplates.com/software-development-ms-word-templates/itil-process/1311/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Service Level Agreement (SLA) Template</title>
		<link>http://www.mysoftwaretemplates.com/business-templates/service-level-agreement-sla-template/334/</link>
		<comments>http://www.mysoftwaretemplates.com/business-templates/service-level-agreement-sla-template/334/#comments</comments>
		<pubDate>Wed, 08 Jul 2009 03:48:36 +0000</pubDate>
		<dc:creator>ivanwalsh</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Software Development]]></category>
		<category><![CDATA[Agreement period]]></category>
		<category><![CDATA[Backup and Recovery]]></category>
		<category><![CDATA[Business Continuation]]></category>
		<category><![CDATA[Expected Growth and Change]]></category>
		<category><![CDATA[Logging Issues]]></category>
		<category><![CDATA[Maintenance Continuity]]></category>
		<category><![CDATA[Non-Scheduled Downtime]]></category>
		<category><![CDATA[Performance Expectation]]></category>
		<category><![CDATA[Periodic Review]]></category>
		<category><![CDATA[Project Start-Up]]></category>
		<category><![CDATA[Roles and Responsibilities]]></category>
		<category><![CDATA[Schedule]]></category>
		<category><![CDATA[Security]]></category>
		<category><![CDATA[Service goals]]></category>
		<category><![CDATA[Service Level Agreement]]></category>
		<category><![CDATA[Service Provider Location]]></category>
		<category><![CDATA[SLA]]></category>
		<category><![CDATA[Terms and Conditions]]></category>
		<category><![CDATA[Third Parties]]></category>
		<category><![CDATA[Tracking Issues]]></category>

		<guid isPermaLink="false">http://www.mysoftwaretemplates.com/?p=334</guid>
		<description><![CDATA[A Service Level Agreement (SLA) is a contract between a service provider and a customer that specifies, in measurable terms, the services the provider will deliver to the customer. SLAs are often provided by service providers such as outsourcing companies to establish the quality of service they will provide the customer, for example, availability (24 hours/day, 7 days/week and 99% during scheduled hours), performance (response time for 98% queries in 1 minute), and timeliness.]]></description>
		<wfw:commentRss>http://www.mysoftwaretemplates.com/business-templates/service-level-agreement-sla-template/334/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

