Maintenance Plan Template

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What is it?
Maintenance Plan describes the scope of the maintenance activity for an IT project. It generally contains details of: change control and the handling of change orders; configuration management of code and documentation; testing; user and design documentation; installation of new releases; mechanism for informing users of recently discovered problems.

Who uses it?
Technical Architect, Development Manager, Project Manager, IT Manager, System Administrator, Documentation Manager, Technical Writers.

When is it used?
The Maintenance Plan describes the scope of the maintenance activity for an IT project. It generally contains details of: change control and the handling of change orders; configuration management of code and documentation; testing; user and design documentation; installation of new releases; mechanism for informing users of recently discovered problems.

Table of Contents

1    Executive Summary
1.1    Background
1.2    Document Overview
1.3    Identification
1.4    Objectives
1.5    Relationship to Other Plans
1.6    Scope of Maintenance
1.7    Key Stakeholders
1.8    References
1.9    Methodology, Tools, and Techniques
1.10    Policies, Directives and Procedures

2    System Details
2.1    Main Functions
2.2    Details
2.3    System Architecture
2.4    Security
2.5    Points of Contact
2.6    Authorized Usage

3    Technical Approach
3.1    Types of Maintenance Activities
3.2    Configuration Management
3.3    Risk Assessment
3.4    Testing
3.5    System Protection
3.6    Special Processes
3.7    Maintenance Reports
3.8    Documentation
3.9    Quality Assurance Activities

4    System Environment
4.1    Equipment Environment
4.2    Storage Requirements
4.3    Support Environment

5    System Maintenance Procedures
5.1    Responsibilities
5.2    Conventions
5.3    Performance Verification Procedures
5.4    Error Conditions
5.5    Maintenance Procedures
5.6    [Maintenance Procedure Name]

6    Software Maintenance Procedures
6.1    Consolidated Unit List [x]
6.2    [Software Unit Identifier]
6.2.1    Description
6.2.2    Functions
6.2.3    Input
6.2.4    Processing
6.2.5    Data Structures
6.2.6    Verification Procedures
6.2.7    Listings
6.2.8    Interfaces

7    Database Maintenance Procedure
7.1    [Database Identifier]
7.1.1    General Characteristics
7.1.2    Organization and Detailed Description

8    Project Management
8.1    Priorities
8.2    Schedule
8.3    Tasks
8.4    Risks
8.5    Constraints
8.6    Issues
8.7    Assumptions
8.8    Dependencies

9    Project Team
9.1    Roles and Responsibilities
9.2    Sign-Off Criteria
9.3    Training

10    Appendices
10.1    Glossary of Terms
10.2    Acronyms and Abbreviations


Index of Tables

Table 1 — Error Codes
Table 2 — Schedule
Table 3 — Risks
Table 4 — Constraints
Table 5 — Issues
Table 6 — Assumptions
Table 7 — Dependencies
Table 8 — Roles and Responsibilities
Table 9 — Sign-off Criteria
Table 10 — Glossary of Terms
Table 11 — Acronyms and Abbreviations

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